Effective Date: July 18, 2024
Welcome to ShopGram.ca! These Shipping Terms and Conditions govern the shipping policies and procedures for all products purchased through our website, shopgram.ca (the “Site”). By placing an order on the Site, you agree to these terms and conditions.
1. Shipping Methods and Providers
All products sold on ShopGram.ca are shipped directly from our suppliers. We utilize various shipping carriers and methods depending on the supplier and the destination of the order. The shipping carrier for your order will be selected by the supplier at their discretion.
2. Shipping Costs
Shipping costs will be calculated and displayed at checkout based on the shipping method, destination, and order size. Customers are responsible for all shipping charges.
3. Shipping Times
Estimated shipping times vary depending on the supplier and the destination. While we strive to provide accurate shipping estimates, please note that these are only estimates and not guarantees. Shipping times may be affected by various factors, including customs delays, holidays, and other unforeseen circumstances.
4. Order Processing
Order processing times vary by supplier. Typically, orders are processed within [insert estimated timeframe] business days. Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information (if available).
5. Tracking Information
Whenever possible, we will provide tracking information for your order. Tracking information will be included in your shipping confirmation email. Please note that not all shipping methods may include tracking capabilities.
6. Delivery Issues
Delayed or Lost Shipments
If your order is delayed or appears to be lost, please contact us at [insert contact email]. We will work with the supplier to investigate and resolve the issue. However, please be aware that we are not responsible for shipping delays or lost packages once they have been handed over to the shipping carrier.
Incorrect Addresses
Please ensure that you provide the correct shipping address at the time of order. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If an order is returned to the supplier due to an incorrect address, the customer will be responsible for any additional shipping charges to resend the order.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within [insert number of days] days of receiving your order at [insert contact email]. We will work with the supplier to arrange for a replacement or refund. Please provide photos of the damaged or defective item to expedite the process.
7. Customs and Duties
International orders may be subject to customs fees, import duties, and taxes imposed by the destination country. These charges are the responsibility of the customer and are not included in the shipping costs. Please check with your local customs office for more information on applicable fees and taxes.
8. Cancellations and Changes
Once an order has been placed, it may not be possible to cancel or make changes to the order. If you need to cancel or modify your order, please contact us immediately at shop@shopgram.ca. We will do our best to accommodate your request, but we cannot guarantee that changes or cancellations will be possible.
9. Contact Us
